Privacy Policy

1. Definitions

For the purposes of this Privacy Policy:

• Personal Information has the meaning given in the Privacy Act 1988 and refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable.
• Sensitive Information has the meaning given in the Privacy Act 1988 and includes information such as health information or other sensitive attributes. WEST Applications does not intentionally collect sensitive information.

2. Scope and Application

This Privacy Policy applies to all personal information collected by WEST Applications in the course of carrying out its business activities, including information collected from:

• Clients and prospective clients
• Suppliers, subcontractors, and consultants
• Website users
• Any other individuals who interact with our business

This policy applies regardless of whether the information is collected electronically, verbally, or in hard-copy form.

3. Types of Personal Information Collected

Where reasonably necessary for our business operations, we may collect the following types of personal information:

• Full name
• Residential, business, and project site addresses
• Email address and telephone or mobile number
• Company name, role, or position (where applicable)
• Project details, specifications, and site access information
• Billing, invoicing, and payment information
• Records of correspondence, enquiries, and communications

4. How Personal Information Is Collected

Personal information is generally collected directly from individuals when they:

• Make an enquiry or request a quotation
• Engage us to provide services
• Communicate with us via phone, email, or our website
• Enter into contracts or service agreements

We may also collect personal information from authorised third parties such as builders, property managers, insurers, or suppliers where it is reasonable and lawful to do so.

5. Purpose of Collection and Use

WEST Applications collects and uses personal information for legitimate business purposes, including:

• Providing waterproofing, epoxy, silicone, and tiling services
• Preparing quotations, contracts, invoices, and receipts
• Managing projects, scheduling works, and coordinating site access
• Communicating with clients regarding services and timelines
• Complying with licensing, insurance, workplace safety, and regulatory obligations
• Risk management, dispute resolution, and record keeping
• Improving our services and customer experience

Personal information will not be used for purposes unrelated to these activities without consent, unless required or authorised by law.

6. Direct Marketing

WEST Applications does not use personal information for direct marketing purposes unless permitted under the Privacy Act 1988 or with the individual's consent. Individuals may opt out of receiving marketing communications at any time by contacting us using the details provided in this policy.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Employees and subcontractors engaged in service delivery
• Suppliers and manufacturers involved in project completion
• Professional advisers such as accountants, insurers, and legal representatives
• Government authorities, regulators, or law enforcement agencies where required or authorised by law

Reasonable steps are taken to ensure that any third parties handling personal information do so in a manner consistent with Australian privacy laws.

8. Overseas Disclosure

WEST Applications does not ordinarily disclose personal information to overseas recipients. If such disclosure becomes necessary, we will take reasonable steps to ensure compliance with APP 8, including ensuring appropriate safeguards are in place.

9. Data Quality

We take reasonable steps to ensure that personal information we collect, use, or disclose is accurate, up to date, complete, and relevant to the purpose for which it is held.

10. Data Security

WEST Applications takes reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures may include secure electronic systems, restricted access controls, and secure storage of physical records.

11. Retention and Destruction of Information

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law, including taxation, licensing, and insurance obligations. When personal information is no longer required, it is securely destroyed or de-identified.

12. Access and Correction

Individuals may request access to personal information held about them and request correction of information that is inaccurate, outdated, incomplete, or misleading. Requests should be made in writing and will be handled in accordance with the Privacy Act 1988 within a reasonable timeframe.

13. Complaints and Dispute Resolution

If an individual believes that WEST Applications has breached their privacy rights or the Australian Privacy Principles, they may lodge a complaint with us. Complaints will be investigated promptly and fairly.

If the complaint is not resolved to the individual's satisfaction, they may contact the Office of the Australian Information Commissioner (OAIC).

14. Website Use and Cookies

Our website uses cookies and similar technologies to analyse website traffic, improve functionality, and enhance user experience. Cookies do not personally identify individuals. Users may disable cookies through their browser settings; however, doing so may affect website functionality.

15. Amendments to This Policy

WEST Applications reserves the right to amend this Privacy Policy at any time to reflect changes in legislation, regulatory requirements, or business practices. The most current version will be published on our website.

16. Contact Details

For enquiries, access requests, corrections, or complaints relating to this Privacy Policy, please contact: